Return and Exchange Policy for Fulvic Acid Australia:
At Fulvic Acid Australia, we are committed to providing our customers with high-quality products quickly and undamaged.
In the event that your purchased products arrive damaged during transport, we offer a hassle-free replacement policy. Please follow the steps below to initiate the replacement process:
- Notification: Contact our customer service team within 24 hours of receiving the damaged products. Provide clear details about the damage along with supporting images. If you can photograph the tracking number and the product damage and where on the external box that looks damaged.
- Verification: Our team will review the provided information and assess the damage. We will initiate the replacement process immediately and send you replacements on the same day. We will then deal with the shipping agent.
- Replacement: We will promptly ship a replacement for the damaged product at no additional cost to you. You will be notified of the shipping details once the replacement is dispatched.
Please note that we do offer exchanges for products even if you simply change your mind. If you can email [email protected] with what you would like, we will then give further instructions. You will need to send a tracking number of the package being sent back. As soon as we see the tracking number being activated by the postal service we will immediately dispatch the new order. We appreciate your understanding and cooperation.
For any further inquiries or assistance, please contact our customer service team at [email protected] or call our helpline at 0255264444
Thank you for choosing Fulvic Acid Australia. Your satisfaction is our priority.